Refund Policy

1. Scope

This policy applies to paid Gulawo plans. The Free tier is not subject to fees and is not eligible for refunds.

2. Billing

Paid plans are billed in advance on a monthly or annual basis. Fees are charged to the payment method you provide. You can cancel or downgrade at any time from your account or by contacting us.

3. Refunds

• Annual plans: if you cancel within 14 days of your initial purchase and have not used the premium features materially, we will refund the amount paid.
• Monthly plans: are generally non-refundable, but we will consider refunds where the service was unavailable due to a fault on our side.
• Duplicate or erroneous charges: we will refund any amount charged by mistake in full.

4. How to request a refund

Send your request to sales@gulawo.com with the email address used for your account and the reason for the request. We aim to respond within 7 business days and process approved refunds within 10 business days to the original payment method.

5. No guarantee of wins

Gulawo helps organise, comply and bid; it does not guarantee that you will win any tender. Therefore we do not offer refunds on the basis of losing bids or unsuccessful tenders.

6. Changes

We may update this policy from time to time. The current version will always be available on this page.